Roadside Assistance – auto-AGENT Demo Guide

Prepared by

Frederik Bussler

May 23, 2025

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Try the Voice AI Demo

You can ask the bot to switch languages at any time during the conversation.

or test by phone

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Overview

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Precision: Ensures callers share a clear address or landmark — no more vague locations like “I’m in Andheri.”
Reliability: Transfers happen smoothly and automatically once all info is collected.
Efficiency: Filters out wrong-number calls up front (e.g., callers looking for Bath Fittings company).
Empathy: Tailors greetings and probes based on caller context (accident, breakdown, routine).
Consistency: Locks the language per user’s choice unless they explicitly request a switch.
Multilingual Support: Supports Indian languages (e.g., Hindi, Tamil, Telugu) with simplified conversational phrasing.
Language Switching: Users can switch languages mid-call by command or menu option.
Smart Interruptions (Barge-in): Understands and responds when callers interrupt with relevant info.
Single-Question Flow: Always asks one thing at a time to avoid confusion and reduce cognitive load.
Built-in Fallbacks: Detects silence or confusion and gracefully re-prompts the caller.
Voice Memory: Uses real-time memory to handle earlier answers (e.g., reuse address during transfer).
Live Agent Handoff: Passes all gathered context to the agent, so the caller never has to repeat themselves.

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1 Greet
“Thank you for calling Roadside Assistance. I’m auto-AGENT. How may I assist you?”
2 Purpose & Verification
“Can you briefly tell me why you called today?”
“May I have your registered contact number or VIN?”
3 Wrong-Number Filtering
“It seems you’re trying Bath Fittings company. I’ll disconnect this call—please reach them directly.”
4 Location Capture
“Are you on the road, at home, or at the office?”
“Please share your street address or a nearby landmark.”
If vague: “Could you give me a street name or landmark so we can pinpoint your location?”
5 Symptom Probing
Battery: “Do you see a battery icon?”
Tires: “How many tires punctured?”
Fuel: “What does your fuel gauge show?”
Clutch: “Does it feel like the clutch cable is broken?”
6 GPS Fallback
“Is your phone’s internet or GPS working so I can share a location link?”
If not: “May I take your address manually?”
7 Transfer to Agent
“I’m now transferring you to a live agent who has all your details.”