Apollo Demo Guide: auto-AGENT™ Voice Bot

Prepared by

Andy Pandharikar

April 23, 2025

‍

Evaluation of AI Voice Bots for Appointment Scheduling

⚠️ IMPORTANT

This is a demo. The bots are not connected to Apollo’s real doctor schedules or hospital systems. All doctor names, departments and their schedules are simulated for evaluation only.

‍

☎️ Demo Phone Lines For Apollo

‍

📞 Direct-Audio Bot (USA): +1-669-305-3865
📞 Transcribed Bot (India): +91-2269228613

‍

🧭 Two Architectures

Direct-Audio
- Voice -> AI -> Voice
- Like speaking to a front desk—fast, natural, fluid conversation. Great for multilingual and urgent interaction. However, it costs significantly more than the transcribed architectur.

Transcribed (Chained)
- Voice -> Speech2Text -> AI -> Text2Speech -> Voice
- Like a careful assistant—listens, takes notes, and responds thoughtfully. Provides a full text record for compliance.

‍

Both models understand multiple languages and can assist patients effectively — they just handle the conversation differently.

‍

🧪 Appointment Scenarios to Try

“I want to book a consultation with Dr. Anil, cardiologist, for October 20th between 9 and 12.”
“I need to see a cardiologist this Friday at 10am.”
“I’ve had chest pain for 10 days and need to see someone.”
“I want to see Dr. Priyanka from cardiology.” (Let the bot ask which one)
“I want to book an appointment… लेकिन मुझे नहीं पता कौन सा डॉक्टर।” (Mix Hindi + English)

‍

🌐 Language Handling

Feature	Direct-Audio	Transcribed
Caller can mix languages	✅ Yes	✅ Yes
Bot can switch languages mid-call	✅ Seamless	❌ Fixed reply language per call

‍

💰 Cost Comparison

Metric	Direct-Audio	Transcribed
Cost per minute	~10× higher	Baseline (low)
Best usage	Urgent, fast-response scenarios	High-volume, routine scheduling

‍

📊 Feature Comparison

Feature	Direct-Audio	Transcribed
Response speed	~0.5 sec (real-time)	0.5–2 sec (structured)
Transcript availability	Yes (via transcription)	Yes (native full-text)
Voice tuning	Basic voices	Multiple voices, high clarity
Multilingual handling	Switches mid-call	Understands mixed input, replies in selected language
Memory within conversation	✅ Remembers earlier responses	✅ Remembers earlier responses

‍

🧠 Suggested Use Strategy

Use Case	Recommended Architecture
Live multilingual support or high-stakes queries	Direct-Audio
Routine appointment booking, audit-driven cases	Transcribed

‍

✅ After the Demo

Ask your team:

Was the voice easy to understand?
Did it feel responsive or too slow?
Would transcripts help with QA or compliance?
Was the bot’s tone and language handling appropriate?
Is the extra cost of speed worth it for specific call types?

‍

🔍 What is auto-AGENTS?

auto-AGENTS is a voice automation solution by Commerce.AI. It powers voice bots that:

Book appointments and handle queries
Speak multiple languages naturally
Generate transcripts for review
Work in real-time or structured conversation modes
Are configurable for healthcare workflows

🔗 Learn more: commerce.ai/caiproducts/auto-agents

‍