Commerce.AI Launches auto-MATE™

Written by
Lysa Mattson
April 18, 2023

SAN FRANCISCO, April 18, 2023 (Newswire) - Commerce.AI, a leading innovator in artificial intelligence (AI) technology, is thrilled to announce the launch of its groundbreaking product, auto-MATE™. Designed to revolutionize the customer service industry, auto-MATE™ is an AI-powered solution that automates contact center workflows using chatGPT, a state-of-the-art language model.

The auto-MATE™ platform is engineered to streamline customer interactions and enhance the overall customer experience. By leveraging the capabilities of chatGPT, auto-MATE™ can understand and activate customer interactions. The platform's intelligent automation reduces after-call work, increases efficiency, and empowers contact center professionals to focus on more complex tasks.

Key Features of auto-MATE™:

  • Generative AI: auto-MATE™ uses chatGPT technology to enable natural language understanding and generation, allowing the platform to automate complex workflows.
  • Secure and responsible AI: auto-MATE™ is designed to handle the data within the enterprise boundaries to provide secure and responsible use of chatGPT capabilities. Data and intelligence stay within the enterprise.
  • Seamless Integration: auto-MATE™ can be easily integrated into existing IT systems, providing a seamless transition to automated workflows across various integrations such as Microsoft Dynamics 365, Salesforce & Genesys Cloud.

"Commerce.AI is committed to driving innovation in the field of artificial intelligence, and auto-MATE™ is a testament to that commitment," said Andy Pandharikar, CEO of Commerce.AI. "With auto-MATE™, we are redefining the customer service landscape by offering a solution that combines the power of Generative AI with the security, scalability, responsibility and explainability needed for a world-class enterprise solution."

auto-MATE™ is now available for businesses looking to transform their customer service operations. To learn more about auto-MATE™ and how it can benefit your business, visit or contact the Commerce.AI sales team at

About Commerce.AI:

Commerce.AI is a technology company specializing in the development of cutting-edge AI solutions. With a focus on innovation and customer-centricity, Commerce.AI is dedicated to empowering businesses with the tools they need to succeed in the digital age. Through its advanced AI technologies, Commerce.AI is driving the future of customer experience and business automation.

Media Contact:

Lysa Mattson

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